CATERING APPLIANCE (GENERAL)
Address: Beck House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL Kendal, UNITED KINGDOM
Phone: +443338001000 Mobile: * Fax: *
Website: http://catering-appliance.com/ Email: *
The company has been established for over 40 years originally specialising in sales, spares and repairs of commercial microwave ovens. In 2009 the company expanded into a wider range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much more.
A number of UK commercial catering equipment dealers are making it difficult for established and reliable companies like ourselves to maintain an exceptional aftersales services. This is due to these companies selling goods at an extremely small margin, and in some cases they are selling at a negative margin. These suppliers are likely to be banking on meeting supplier rebate targets to make their profit, and use price alone to ensure they attract sales.
These companies commonly have very poor post sales services exposed on review sites like Trustpilot, and during working hours 'some' even run an answer phone service because they have no staff to answer phones (they simply can't afford staff due to the margins). You can normally spot these companies by performing a Google search on the company name followed by 'reviews'. We are hoping that these companies fade away over time and we hope that our customers appreciate added value offered by companies like ourselves who are there to ensure you have the best possible service and shopping experience.
Like most commercial catering equipment suppliers out there, we use a number of 3rd parties to help fulfil our orders. These are primarily delivery companies, but can include suppliers that despatch goods directly from their warehouses and service engineers. We would love to be able to see every order out of the door to check that your goods are in perfect order before you receive them, but unfortunately this is not always possible and we hope that you will provide us with any feedback on problems that may arise from your dealings with these 3rd parties during the delivery of your product(s).