Philip & Catherine Colton started West Horsley Dairy in 1992 from their then home at Roundtree Cottages in the Surrey village of West Horsley. Both coming from farming backgrounds, their aim then as it remains today, was to deliver a higher quality of service and product than their competitors were providing. Through adhering to the company ethos of ‘Delivering Excellence’ the company has grown from a local village dairy to a respected foodservice company, with a large modern fleet of over forty refrigerated vehicles and nearly one hundred employees. We have an extremely robust supply chain, all our vehicles are fully refrigerated, have satellite tracking, are serviced on a regular basis and are replaced once they are four years old. So we can trace their movements all our drivers who are solely employees (no agency drivers are used), have mobile phones so that we can communicate with them as necessary. All vehicle fridge temperatures are monitored and print outs of the vehicle temperature are available. In addition to our BRC accreditation we hold the FORS Gold standard accreditation. The Fleet Operator Recognition Scheme (FORS) is a scheme started by Transport For London. It encourages sustainable best practice for road freight operators who deliver in, and service, London. FORS promotes safe working practices, legal compliance and safety of road freight operations in London and has now been extended to the rest of the UK. Our Sales Office is open from 7.30am until 7.30pm and is manned by an experienced team of sales operators. An answerphone service then operates so orders can be placed up to 11pm for next day delivery. Senior Managers mobile numbers are readily available for out of hours contact. Part of this commitment to quality service is also to take our environmental commitments very seriously. As well as backhauling from some of our smaller South of England producers we have taken delivery of our first Mitsibushi Canter Duonic Eco Hybrid delivery vehicle. The vehicle is a Diesel, Electric Hybrid and the fridge is cooled using revolutionary engineered frozen gel tube and plate technology rather than being cooled by the engine. We believe this is the cleanest food service hybrid lorry working in London using an expected 40% less fuel than conventional lorries and is the first of it’s type in the world using this combination of technology. In July 2015 we received the Association of Catering Excellence- ACE Sustains Corporate Award for our work with this vehicle. These awards were established to recognise the teams and companies that truly stand out in the foodservice sector as champions of sustainability. We now run 5 hybrid trucks in our fleet. West Horsley Dairy have achieved BRC Accreditation, Red Tractor Distributor Accreditation, Soil Association Accreditation, Living Wage Accreditation and Transport For London FORS Gold Accreditation.
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